The Hartford Auto Insurance Review

FinancialAdviser.com Rating: 4 / 5 (Average)

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The Hartford car insurance offers the exact same policies as The Hartford AARP, but available to non-AARP members; expensive but good customer service

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The Hartford Financial Services Group (known as “The Hartford”) was founded in Hartford, Connecticut 1810. The Hartford is a Fortune 500 company and is considered to be one of the United States’ largest insurance companies. With over 200 years of experience, The Hartford provides a wide array of insurance options with one of its top options being car insurance. The Hartford has been consistently ranked “excellent” in financial strength by several third party ratings agencies.

Pricing

During the quote process for all the auto insurance companies we reviewed, we acquired six different quotes. We utilized three different profiles: a 29-year-old, a 37-year-old and a 65-year-old, in two different cities, San Francisco, CA and Springfield, IL. All the profiles were for a single male driving a 2005 Audi Quattro with a clean record. The Hartford was substantially more expensive than the other companies we looked at. In fact, they were almost twice as expensive. If you’re a member of AARP and are interested in The Hartford, we recommend getting a quote from The Hartford AARP, which was much less expensive but offers the same service and insurance.

Shopping Experience

We stepped through their online quote process. The Hartford quote form required much more information than others we reviewed, including The Hartford AARP, its sister program for AARP members. In addition to the standard questions, we were asked whether we had legal custody of children, what our highest level of education was, whether we rented or owned our residence, if our vehicle had any current damage and a number of other very specific questions. Another mark against the process was that unlike some other sites, they didn’t seem able to pre-populate what sort of theft prevention devices or breaking systems came standard on the auto we entered. We were stuck trying to figure out if our car had anti-lock brakes or any disabling devices. On the positive side, they clearly asked some specific questions targeted toward offering a discount.

Overall the quoting process took a bit longer usual, mostly due to the number of somewhat extraneous questions they asked. There is also not a vast amount of help available if you have questions. The phone number appears on some of the quote pages, but not all of them, and there is no online chat or email help information displayed. The lack of readily available help is something that we found a bit odd, and out of touch with industry standards.

Bottom Line

The Hartford pricing was the highest we saw across all the providers we reviewed. It was even substantially higher than its sister program, The Hartford AARP. A third-party survey indicated policy holders have a high claim-satisfaction level, but this seems to come with an elevated policy cost. For these reasons, we recommend The Hartford for those who don’t mind paying a little extra for quality customer service, enhanced claims processing and general piece-of-mind. If you’re a price-sensitive customer, you may want to consider another company.

The Hartford offers auto insurance in the following states:

All states except Alaska, Hawaii, Louisiana, North Dakota and South Dakota


elow we cover some of the commonly used auto insurance terms. Terms and coverage offerings can vary by provider. For more specific answers or definitions that aren’t covered here, please talk to the auto insurer directly.

Bodily Injury Liability: If the insured person is found legally liable for an accident, Bodily Injury Liability (BIL) pays for costs related to other people’s bodily injuries or death. It also provides for legal defense costs if you are sued. BIL covers injury to other people, not to yourself and not to your car. This coverage is mandatory in most states. Coverage is limited to the terms and conditions contained in the policy.

Property Damage Liability: If the insured person is found legally liable for an accident, Property Damage Liability (PDL) pays for damage to others’ property resulting from the accident. Usually this property is their car, but it could be a house or other property damaged in the accident. PDL also pays for legal defense costs if you are sued. Coverage is limited to the terms and conditions contained in the policy.

Uninsured / Underinsured Motorist Coverage: If the insured person or their passenger(s) is injured in an accident caused by a driver with no auto insurance coverage or insufficient auto insurance coverage, Uninsured/Underinsured Motorist Coverage (UUMC) will pay for medical expenses and other general damages. UUMC may also pay for injuries that occur in a hit-and-run accident. Coverage is limited to the terms and conditions contained in the policy.

Uninsured / Underinsured Motorist Property Damage Coverage: If the driver or owner of a vehicle is legally liable for an accident but does not have insurance or does not have enough insurance, UUMP will pay for damage to your insured vehicle. Coverage is limited to the terms and conditions contained in the policy.

Comprehensive Coverage: If the insured vehicle is damaged due to an event other than a collision, Comprehensive Coverage (CC) will pay for the damage. For example, CC covers damage to your car if it’s damaged by flood, fire, etc. If your vehicle is stolen, CC usually pays for transportation and loss-of-use expenses. CC pays to fix your car less the deductible you select. Coverage is limited to the terms and conditions contained in the policy.

Collision Coverage: If the insured vehicle hits or is hit by another vehicle or object, Collision Coverage pays for the damage to your vehicle. This coverage may also extend to a rented or non-owned vehicle that the insured is using. Collision Coverage pays to fix your car less the deductible you select. Coverage is limited to the terms and conditions contained in the policy.


Yes, you do. Auto insurance, or proof of financial responsibility, is required in all 50 states. Each state has specific limits on how much insurance you need to have. Check with your state department of insurance to determine what those limits are.


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